Terms

Price Quotes:

All pricing is provided by the showroom representative. Quotes are valid for 14 days from the date posted. This will be indicated on your quote.

Product Images

Some images for products included on Quote, Sales Order and Invoice forms may be indicative only, refer to descriptions for more information. Additionally, website product images are indicative only and are to be used as a reference. These may or may not reflect the standard finishes/materials of the product. HOSPITALITY FURNITURE CONCEPTS reserves the right to change standard product designs, finishes and materials as required.

Product Orders:

All orders must be made in writing and accompanied by a 50% deposit. Orders are sent directly to our representative showroom with any specific dimensions, materials and special requests noted. Orders are subject to our acceptance with issuance of an order acknowledgement. Order acknowledgements are final and binding and subsequent requests for changes are subject to charges and our ability to conform.

Product Shipping and Pricing:

HOSPITALITY FURNITURE CONCEPTS accepts no responsibility for delivery if the Customer nominates its own carrier.

HOSPITALITY FURNITURE CONCEPTS accepts no responsibility for delivery if goods are been delivered using a third party logistics company. This applies to client nominated carriers and/or logistics carriers nominated by HOSPITALITY FURNITURE CONCEPTS.

HOSPITALITY FURNITURE CONCEPTS reserves the right to charge for any delivery.

The Customer shall be deemed to have accepted delivery and liability for the goods immediately HOSPITALITY FURNITURE CONCEPTS notifies that they are ready for collection or when they are delivered to a carrier or to the Customer’s business premises or site, whether attended or not.

HOSPITALITY FURNITURE CONCEPTS will not be liable for delay, failure or inability to deliver any goods.

Frustrated Delivery: If delivery requires more than one attempt, the Customer agrees to pay all costs relating thereto plus a loading of 10% to cover administration costs.

Delivery dates stated are subject to the availability of materials from outside suppliers and HOSPITALITY FURNITURE CONCEPTS will not be liable for any claim whatsoever arising from failure to deliver.

Where HOSPITALITY FURNITURE CONCEPTS agrees to deliver, the delivery costs quoted by HOSPITALITY FURNITURE CONCEPTS are for a single delivery to the ground floor at one metropolitan location during normal business hours. All other delivery requirements (e.g. multi-level, after hours, weekend, regional deliveries etc) may incur extra charges.

Delivery locations must be clear and free from obstruction and unrestricted lift facilities (if required by HOSPITALITY FURNITURE CONCEPTS) must be available at no charge.

Unless otherwise stated, the placement of goods and/or de-bagging of goods are not included.

Short deliveries or damaged goods, should they occur, must be notified to HOSPITALITY FURNITURE CONCEPTS within 24 hours of the delivery/installation taking place.

When a Customer requests a delayed delivery (this must be done in writing) on all or part of any order beyond the delivery date that has been previously acknowledged, the order will be held free of charge for 48 hours. After that period, the Customer will be invoiced for warehousing at a rate not less than 1.5% per month, based upon the total invoice value of the goods held by HOSPITALITY FURNITURE CONCEPTS, with a minimum storage charge assessed by HOSPITALITY FURNITURE CONCEPTS at its sole discretion. At the same time, the Customer will be invoiced to 90% for the goods held by HOSPITALITY FURNITURE CONCEPTS and risk will pass to the Customer.

Terms of Payment / Order Cancellation:

A 50% deposit is required for all orders. An order will not be started until the deposit has been received. All lead times promised are based on receipt of deposit. The balance (including freight and packing) is due upon completion and prior to shipping. Deposits are non-refundable if the order is cancelled after production begins. If a cancellation request is received before production has started on an item, a refund can be issued at the discretion of the representative showroom manager. For custom items, deposits are always non-refundable due to the additional labour and materials that go into a custom item order. Order acknowledgements are final and are not subject to cancellation.

Product Returns:

All Hospitality Furniture Concepts Collection and Custom pieces are non-returnable. Unauthorized returns will be refused and returned freight collect. Delivered orders may not be returned for any reason whatsoever except when repair or replacement is indicated and approved by Hospitality Furniture Concepts. A fee may be incurred as a re-stocking fee. This will be costed based on the project.

Product Claims:

All merchandise is carefully inspected prior to shipment. All claims against Hospitality Furniture Concepts, including defects, shortages, and/or errors must be made in writing with accompanying photographs within 5 days after receipt of merchandise. Failure to make such a claim shall constitute full acceptance of the merchandise and waiver of all defects, shortages, and/or errors ascertainable under inspection. Customers should carefully inspect all items at the time of delivery and note any obvious damage on delivery receipt. All claims for freight overcharges or damage to goods while in transit must be settled with the carrier by the consignee. Hospitality Furniture Concepts is not responsible for any damages due to shipping or local delivery. Any damage or loss must be claimed by the consignee with the carrier within 5 days and all packing materials must be retained until inspection is made by all parties.

Product Storage:

If the customer cannot accept delivery by shipping date specified on order confirmation, or payment is not made within 30 days from the date of the invoice, Hospitality Furniture Concepts reserves the right to transfer the goods to storage. Any fees related to the transfer to storage and storage will be at the customer’s expense. Any additional shipping or freight charges associated with a stored item will be the responsibility of the client. The client bears the risk and responsibility for any loss or damage. Any disputes or arbitration will be handled under the laws of the state Victoria, Australia and under the oversight of the law firm designated by Hospitality Furniture Concepts.

Variations:

The Product may exhibit different characteristics to the sample of the Hospitality Furniture Concepts showroom furniture. Soft furniture may vary in appearance and characteristics such as creasing and the degree of softness. Colour swatches and samples are an approximate guide only as leather and fabrics vary in colour and texture. Leather will exhibit scars, marks and areas of differing density and shade, which are the hallmarks of genuine leather.

To the full extent permitted by law, we reserve the right to change dimensions, design and construction and to pattern match fabrics according to Hospitality Furniture Concepts’ best judgment to improve the design of the Hospitality Furniture Concepts product where these changes are limited to the internal changes to the products and are not noticeable to you.

  

PLACING AN ORDER

Hospitality Furniture Concepts reserves the right to accept or object in its absolute discretion any order, or part of an order, which it may receive from you.

When a deposit is received by Hospitality Furniture Concepts relating to your purchase of the Products, the order becomes immediately binding on Hospitality Furniture Concepts and you agree to all of the terms and conditions set out in these Terms.

When placing an order and paying either the full payment or a deposit, you acknowledge and agree that you have satisfied yourself that the Products meet your requirements and are suitable and sufficient for your intended purpose in all respects.

 

DELIVERY

Any time quoted for delivery is an estimate only. The estimated delivery date will be arranged with you in advance; however, you must not defer the estimated delivery date without Hospitality Furniture Concepts’ prior written consent.

In the event that your order is ready for delivery sooner than the initial estimated delivery date determined pursuant to these Terms, and you accept an earlier estimated delivery date, then the earlier delivery date will become the new estimated delivery date. In these circumstances, the Terms that apply to the estimated delivery date will apply to the new estimated delivery date. The estimated delivery date in these Terms applies to the delivery of the Products and/or the collection of the King Living furniture, as these services apply to you, where you have prearranged these and King Living has confirmed these in writing to you.

PROVIDING THE CORRECT ADDRESS

You must ensure correct delivery address details are provided to King Living at the time of order placement and notify Hospitality Furniture Concepts in advance if there will be difficulties accessing the delivery address (e.g. staircases or narrow passages). You are responsible for ensuring there is adequate access and entry to the premises at the delivery address to allow for the delivery and layout of the Products, and collection of Hospitality Furniture Concepts furniture, as is applicable to you. We cannot deliver to PO Boxes as you must be available in person to accept the delivery of your order.

 

 

How to Care for Your Furniture:

All pieces produced by Hospitality Furniture Concepts do not require waxing, oiling, or any specific maintenance. When needed, the furniture should be dusted with a soft cloth that has a small amount of furniture soap or a light dusting type of material. The use of a furniture polish or oil will cause an irregular film over the surface.

Product Finish Disclaimer:

Wood, like all natural materials, has inherent disparities in colour and grain pattern. Because of variations caused by nature, over which the company has no control, Hospitality Furniture Concepts does its best to match the finish samples and grain examples provided. Hospitality Furniture Concepts does not guarantee an exact match to the sample provided due to the natural variation of the wood. Samples of grain pattern and colour are matched to the best of our ability. Due to the natural variation in wood, each piece will have a variation in how it accepts the finishing process.

Lacquer is applied to the wood surfaces as a protective coat. Variations will occur in colour, character, tone and grain from product to product. Slight variations between samples and finished goods should be anticipated. These variations will not be accepted by Hospitality Furniture Concepts as a reason to return an order.

Timber

Timber is a natural product. Marks or differences in the grain are distinctive of this product and should be considered as a positive rather than an imperfection. Depending on the finish, you will need to maintain the timber product in various ways. Do not store under plastic as wood is a natural product and needs to breathe. Storage under plastic encourages mildew to grow on the timber.

INDOOR TIMBER FURNITURE FINISHED WITH TWO PACK POLYURETHANE
Apply non-abrasive, solvent-free cleaners with a soft cloth. Any use of harsh cleaners or any solvent will damage the surface and void any warranty. Avoid the use of strong detergents, glass cleaners and silicone based products. Preferably use products with natural ingredients. You can repair minor abrasions and scuffs to timber using Mirotone Teak Wax, Scratch-fix pens, or similar. Polyurethane is not suitable for outdoor use as the varnish will crack and flak in the sun and rain.

INDOOR AND OUTDOOR TIMBER FURNITURE FINISHED WITH OIL AND/OR WAX
This finish helps to protect the wood from the elements as well as helping to prevent irregular stains from seeping into the timber. Timber needs to be re-oiled a minimum of three times yearly; frequency depends on how harsh the climate is and on the owner’s personal preference as to the appearance of the wood. Clean and dry your timber prior to following manufacturer’s instructions on how to use the wood oil/wax.

OUTDOOR TIMBER FURNITURE FINE SANDED
If your furniture is fine sanded, it is untreated and raw, with only the natural light colour of the wood and its beautiful grain. To maintain, lightly sand the timber in the direction of the grain.
Outdoor timber tables are designed to be used outdoors, however should be stored indoors when not in use. Timber table tops are not designed to be kept outdoors 24 hours/7 days a week.

 

Veneer

As a natural product, timber veneer can feature variations in the grain, which adds to the style and personality of this material. No two trees are exactly the same.

 

Caring for timber is just as important as caring for fabrics and leathers. Gentle dusting with a clean microfibre cloth will help maintain the beauty of your timber veneer. Hospitality Furniture Concepts also recommends placing your timber veneer furniture away from excess heat and/or humidity, as this may cause the veneer to crack or warp as it expands and contracts due to temperature variations.

 

Keep your timber veneer furniture in pristine condition by avoiding exposure to direct sunlight or ultra violet light, which may cause discolouration or deterioration of the surface. Also place protective padding between the timber veneer and any object placed on it.

 

This should be thicker for heavy, hot or abrasive objects that may severely damage the wooden surface. We recommend using coasters to protect the surface from glassware.

 

To minimise scratches avoid dragging objects across the surface. We also recommend not writing directly on top of timber veneer surfaces as pen or pencil marks may show.

 

Clean any spills immediately, do not allow nail polish remover, hair spray, perfume or strong corrosive solvents to come in contact with the timber veneer, and do not use any chemicals, detergents or any product containing silicon to clean timber veneer.

 

 

 

Solid Timber

Timber is a beautiful natural product that has unique characteristics, including grain and colour variations.

Natural materials like timber are vulnerable to expansion and contraction from changing temperatures. We recommend placing timber furniture away from direct sunlight to avoid warping and discolouration.

Regular cleaning and dusting will help to keep the surface in top condition. Once a month use a proprietary brand of furniture polish to protect the surfaces and nourish unsealed timber.

Be sure to test the polish on an inconspicuous area before use and follow application instructions carefully.

Do not use polishes containing silicon or products that leave a greasy film, and avoid general cleaning products on timber surfaces.

To minimise scratching timber surfaces, avoid dragging objects across the surface.

Hot or cold objects such as drinks or bottles, placed directly onto surface may leave marks. We recommend using a coaster or other form of protection.

 Marble

Initial setup and continued care and maintenance of your marble

Overview
Marble is a natural product. Whilst all Hospitality Furniture Concepts stone products are sealed, marble that comes into contact with acidic substances including coffee, citrus, wine, tomatoes, alcohol and juice can cause etching. Etching can also be caused by water. Different to a stain, etching is actually a corrosive reaction to the stone, which removes its surface layer to reveal the raw marble beneath. Think of it as burning the top layer of the marble. As a result, the exposed area is lighter and duller than it previously was. A stain on the other hand, occurs when a liquid penetrates the marble and causes discolouration within the stone. While our products are sealed, this cannot prevent etching and re-applying a marble sealant may be required after extended use.

General Care and Precautions
• Use coasters and boards to prevent food and drink coming into direct contact with the marble wherever possible.
• Any substance that comes into contact with your marble should be absorbed immediately with a clean, damp cloth.
• Do not place hot items directly on the stone surface, we recommend the use of boards, trivets or mats

Staining
Note: Always test the cleaner or cleaning chemical you intend to use on a small inconspicuous area first.
General guidelines for stain removal:
1. Remove any loose debris
2. Blot spills; wiping the area will spread the spill
3. Flush the area with plain water and mild soap and rinse several times.
4. Dry the area thoroughly with a soft cloth.
5. Repeat as necessary.
6. If the stain persists use the ‘Stain Index’ on page 29 as a guide to troubleshoot

Etching
We apply penetrative sealers and waxes depending on the type of marble during production to reduce the porosity of the stone, this means quickly wiped spills are less likely to etch the marble. It is important to note that etching can occur even with the best sealer’s. Etch marks are caused by acidic substances left on the surface of the stone. Some materials will etch the finish but not leave a stain whilst others will do both.

Etch Removal
1. Refer to the ‘Stain Index’ on page 29 of this document and remove the stain using the appropriate method outlined for the stain type.
2. Spritz the surface with fresh water and apply a marble polishing powder (These powders are readily available from your local hardware store)
3. Rub the powder onto the stone with a damp cloth or by using a buffing pad. Continue buffing until the etch mark disappears and the marble surface shines.
Note: For deep etching contact your local stone restorer for refinishing or repolishing etched areas that you cannot reverse.
Unfortunately, etching is difficult to reverse on marble once it has occurred as it’s a chemical reaction.

Marble Poultice
It is quite difficult to completely remove set in stains from marble. Using the products and methods outlined in the ‘Stain Index’ should considerably improve the appearance of the stained marble surface however, a marble poultice can assist in drawing out and removing deep stains. Poultice materials include powdered chalk, white moulding plaster, talc or baking soda.
Note: Always test the poultice you intend to use on a small inconspicuous area first;
1. Mix your chosen poultice material with water, or the substance(s) listed in the ‘Stain Index’ to form a thick paste.
2. Spritz the stained area with clean, fresh water
3. Spread a thin layer of the poultice (0.5cm) over the stained area using a plastic spatula
4. Cover the poultice with plastic wrap and tape it in place
5. Let the poultice stay on the site for about 24 to 48 hours, so that it can dry out completely. The liquid cleaner or chemical will draw out the stain into the absorbent material during the drying process
6. When the paste is fully dry, use a cloth soaked in warm, soapy water to wipe away the paste Note: Do not scrape the poultice off, as you risk scratching the marble surface.
7. Rinse with clean water and buff dry with a soft microfibre cloth
8. If the stain is still visible, repeat the entire process.
Several applications may be necessary, depending on the type of the stain and the time it has had to set in. Applying a poultice will certainly yield good results, considerably improving the appearance of the stained marble surface.
However, some stains may not be completely removed. If the stain doesn’t come out after three (3) poultice applications consult professional stone refinishers.

Stain Index
Warning: Never mix ammonia with bleach, this combination creates a toxic and lethal gas.
Oil Based
Stain Types: Cosmetics, Grease, Tar, Cooking Oils and/or Milk
Identifier: An oil-based stain will darken the stone and normally must be chemically dissolved so the source of the stain can be flushed or rinsed away.
Removal: Clean gently with a soft, liquid cleanser, a household detergent, ammonia, mineral spirits or acetone.
Organic
Stain Types: Coffee, tea, fruit, paper, food, flora and/or foliage
Identifier: May cause a pinkish-brown stain and may disappear after the source of the stain has been removed.
Removal: A solution of 12% hydrogen peroxide and a few drops of ammonia can be used to remove the stain. Once removed flush out the solution with fresh water.
Warning: Hydrogen peroxide may lighten the appearance of darker stones.

Metal
Stain Types: Iron, Rust, Copper and/or Bronze
Identifier: Iron or rust stains are orange to brown in colour and follow the shape of the staining object such planters, trays and/or metal furniture. Metal stains result from the action of moisture between metal and stone surfaces
Removal: Metal stains must be removed with a poultice. (See section on Marble Poultice)
Note: Deep-seated, rusty stains are extremely difficult to remove, and the stone may be permanently stained.

Ink/Dyes
Stain Types: Pen, paint and/or ink
Removal: Light coloured stones can be cleaned using hydrogen peroxide whilst dark stones can be cleaned using acetone. Paint that has caked onto the surface can be carefully scraped off using a razor blade.
Note: Latex and acrylic paints do not cause staining. Oil-based paints, putty, caulks and sealants may cause an oil-based stain. Refer to the section ‘Oil-Based’ for removal instructions.
Warning: Do not use paint thinners as these can etch the surface of the stone.

Abrasions
Slight surface scratches may be buffed with dry 0000 steel wool. Deeper scratches and chips and or gouges in the surface of the stone should be repaired and re-polished by a professional.

What finish do we use on Hospitality Furniture Concepts marble tops?
An Italian Manufactured top-quality concentrated wax, dissolved in a non-inflammable solvent is used on all marble surfaces in the Hospitality Furniture Concepts range. This product, born in 1937, is a paste with exceptional polishing and protective power, due to the extremely high quality of raw materials used in its preparation. Paste wax penetrates into the marble and if it is then rubbed with fine steel wool, a felt pad, or a dry woollen or cotton cloth, a uniform brilliant and long-lasting mirror-finish can be achieved. Its special composition fills and seals porosities in the material and covers small scratches.

Why do we use penetrative waxes (sealers) and not coatings?
We don’t use stone coatings or impervious sealers as they are sacrificial finishes, which means they require the whole surface to be professionally sanded back to the original stone and re-coated, this type of finish is more commonly used for flooring and kitchen counter tops, not so much for furniture applications as the feel & natural properties of the marble are diminished with this type of coating.

What is a coating or impervious sealer?
Coatings are usually acrylics, urethanes, epoxies, varnishes, lacquers etc. and have limited use on natural stone however there are some typical uses of these film forming polymers. The most common coating is the janitorial type floor finish that is applied to floors to maintain a physical barrier which isolates the stone surface from abrasion. These coatings are considered temporary or sacrificial and are used primarily because the coating is easier to restore when it gets damaged than the stone surface would be without the coating. In general, film-forming coatings are avoided on natural stone where possible.

 

 

Outdoor

Outdoor products are designed to be used outdoors, not stored outdoors. This means goods should be stored indoors when not in use.

 

Metal

CHROMED STEEL
Chrome plated items are for interior use only. Use WD40, vinegar, rubbing alcohol or baby oil, on a clean soft cloth to remove general grime. Products that contain an oil substance like baby oil or WD40 will protect the surface and help keep it clean. Rust will usually appear on chromed items where the surface has been deeply scratched to expose the mild steel beneath, leaving the mild steel open to the elements. Remove any rust by balling up some aluminium foil and rubbing it gently on the rusty areas to smooth and shine them up. Alternatively, use a clean soft cloth with some Easy Off BAM Power Grime Lime Soap Scum cleaner or similar for the really dirty parts of the legs.

STAINLESS STEEL
Frequent cleaning using warm water, with or without a gentle detergent, is sufficient to keep Stainless Steel looking good. For more stubborn dirt, mild non-scratching abrasive powders such as typical household cleaners can be used with warm water and a clean cloth. Many cleaners contain corrosive ingredients which require thorough post-clean rinsing with clean water. For more aggressive cleaning, a small amount of vinegar can be added to the powder.

When abrasives are needed on the stainless steel frame, first experiment on an inconspicuous area. Cleaning should always be followed by rinsing in clean hot water and wiped completely dry to avoid water stains. Ordinary carbon steel brushes or steel wool must be avoided as they may leave iron particles embedded on the surface which will rust. Fingerprints and mild stains are easy to remove with a variety of stainless steel cleaning products available from supermarkets and hardware stores. Fine scratches in the stainless steel frame can be buffed out with a Scotch Brite pad. It is recommended that the surface of the grain is followed in the same direction when buffing out scratches.

 

The stylish finish of stainless steel requires some upkeep to maintain its reflective beauty.

Although not guaranteed to remain free from corrosion, following these instructions can help to maintain the finish of your stainless steel.

When cleaning, wipe with a damp cloth and dry the surface thoroughly. To remove day to day marks, mild soap and water should be sufficient. More stubborn stains can be removed with commercial grade cleaners suitable for use on stainless steel. Attend to the stain gently to avoid scratching the surface, and do not use abrasive cleaners on stainless steel pieces as these can permanently dull or damage the finish of the surface.

Completely remove all cleaner residue and use a reputable brand of stainless steel polish to protect the surface from corrosion, to create an “as new” shine. When using specific purpose cleaning products please avoid contact with any fabric or leather on your furniture.

POWDER COATED STEEL
Frequent cleaning using warm water and a soft cloth, with or without a gentle detergent, is sufficient to keep Epoxy Coated steel looking good. This is the only method we recommend to clean these products. Harsh chemicals can erode the surface, which exposes the steel underneath and rust can then start. A deep scratch on powdered coated surfaces will penetrate the coating and expose the steel underneath which will react with oxygen to form iron-oxide which is rust.

Upholstery

Prompt cleaning is always recommended and for best results follow the manufacturer’s instructions precisely.

FABRIC (General – including Vinyl)
Fabric care depends on the colour, material and grade of the fabric. Always carefully follow manufacturers instructions on how to care for and maintain the particular fabric and if unsure, call for advice.

 

Hospitality Furniture Concepts uses only the highest grade, premium fabrics for all furniture and accessories.

Every fabric in the Hospitality Furniture Concepts collection has been rigorously tested for seam strength, abrasion resistance, colour-fastness to light, cleaning and general wear and tear.
Hospitality Furniture Concepts recommends the following care tips to ensure your fabrics look and feel good for a long time:

Clean your fabric regularly
Pay special attention to areas that come in direct contact with skin or hair, including seats, armrests and headrests. A weekly vacuum with low suction and a soft brush accessory will remove dust and damaging dirt particles, to help extend the life of your fabric and furniture.

Pilling can occur from normal daily use
Through regular use, a single or group of loose fibres on the surface can twist and form tiny balls – also known as pilling. This should not be considered a fault. Loose fibres on clothes, blankets or throws, a speck of lint or dirt is often the catalyst for this twisting. The yarns used in weaving Hospitality Furniture Concept fabrics contain millions of individual fibres and the loss of a few on the surface as the fabric settles is quite normal.
A regular vacuum will help to minimise this, however pilling can be successfully removed using a Fabric Pill Remover

What not to use on fabric
Never use detergents, alcohol, chemicals, soaps, shoe polish, wax, window cleaner, silicone, saddle soap or any cleaning product not designed specifically for your type of fabric.

Steam cleaning and spot cleaning
If these cleaning methods are not performed correctly they can leave watermarks and cause cellulosic browning.

Avoid placing furniture near heaters
The quality of any fabric can be significantly impacted by a heater that produces sulphur compounds. When combined with humidity and oxygen, furnishing fabric can absorb these fumes, which can contribute to odour, discolouration and deterioration of the fibres.

Keep pets off your furniture
Minimise your pet’s contact with your furniture as the natural oils and dirts from fur can cause discolouration, unnecessary wear and tear and pilling.

Velvet and Pile fabrics
Velvet is a luxurious textile created by a complex double weaving process that results in a densely plush nap. Shading, marking and texturing of the pile are an inherent characteristic of velvet and should not be considered a fault.

Use a super-absorbent cloth to soak up spills
The best approach to these types of accidents is to leave the cloth in place until most or all of the liquid has been absorbed. Then allow the fabric to air-dry. Dabbing or rubbing will make the liquid penetrate further into the fibres.

General awareness
• Sharp or abrasive objects such as shoes, belt buckles, rings and zippers can pull fibres,which may develop into holes.
• Dye transfer from clothes, such as denim, is also possible and ink stains from pens must be attended to quickly to avoid becoming permanent.
• Avoid sitting on furniture with wet swimming costumes or towels as this can leave a watermark on fabric, and can contribute to bleaching, mould growth and dye transfer.
• Do not attempt to use alcohol, chemicals or detergents as these may cause greater damage and discolouration.

 

 

LEATHER
Specific care methods are used to clean the different grades and types of leather, so contact the leather supplier for instructions. Generally, leather should be wiped regularly with a colourfast, damp white cloth. Do not use detergents, solvents and abrasives; and protect from sunlight, heat sources and humidity.

Hospitality Furniture Concepts sources the highest quality leathers to ensure your furniture looks luxurious, is exceptionally durable and extremely comfortable.

Leather is a natural product, and as a result has a protective coating that will resist most soiling and spills. However, it still needs to be cared for using suitable products and a gentle touch. Over cleaning or poor maintenance can damage the protective layer and cause the leather to deteriorate.
To keep your leather looking luxurious and beautiful, we recommend the following maintenance tips:

Clean and condition your leather regularly
Pay special attention to areas that come in direct contact with skin or hair, including seats, armrests and headrests. Dust your furniture weekly or use a soft vacuum attachment, to avoid the leather being scratched by loose particles. Depending on how often you use your leather furniture, apply Leather Cleaner and Conditioner once every 6 to 8 weeks or as required. Be careful not to clean more often than recommended, to avoid deterioration of the protective surface, avoid vigorous rubbing and never soak your leather.

Use only leather cleaners designed for your leather

A fresh stain is easier to clean than an old one
This is particularly true with leather. In many cases, spills, stains and marks that are not cleaned within a few hours can become permanent. Ensure any spills or stains are removed as soon as possible.

What not to use on leather
Never use detergents, alcohol, chemicals, soaps, shoe polish, wax, window cleaner, silicone, saddle soap or any cleaning product not designed specifically for your type of leather.

Keep pets off your furniture
Minimise your pet’s contact with your furniture as the natural oils and dirts from fur can cause discolouration, unnecessary wear and tear and pilling.

General awareness
• Sharp or abrasive objects such as shoes, belt buckles, rings and zippers can damage furniture.
• Dye transfer from clothes, such as denim, is also possible and ink stains from pens must be attended to quickly to avoid becoming permanent. An ink-away product may assist to remove the mark.
• We also recommends not sitting on furniture when wearing wet swimming costumes and towels, as this can damage the leather.
• Do not attempt to use alcohol, chemicals or detergents as these may cause greater damage and discolouration.

 

VINYL
Ordinary dirt and stains can usually be removed with mild soapy water. Spot clean affected area with the soap and water mixture. Dab with a lint free cloth until semi dry. Do not rub! Leave the affected area to air-dry, or dry carefully with the low setting of a hairdryer. Do not use any concentrated household ammonia/chlorine or bleach-based cleaners.

Other Finishes

POLYPROPYLENE
Polypropylene is a thermoplastic polymer which is rugged and unusually resistant to many chemicals and solvents. Most marks on polypropylene furniture should be able to be removed with warm mild soapy water. However, resistant marks can be treated with common household cleaners and solvent products such as methylated spirit or Spray and Wipe. Avoid harsh scouring powders and harsh abrasive cloths and brushes. This cleaning information also relates to the composite material 70% polypropylene/20% polycarbonate/10% glass fibre. Avoiding build up of dirt and grime on the chairs is the best way to enjoy the products for years to come.

ETHYL VINYL ACETATE (EVA)
Regular cleaning with a soft cloth, slightly damp with water and a mild detergent, is an important factor in ensuring the longevity of EVA. Use only neutral detergents completely free of alcohol, ammonia or solvents and avoid abrasive cleaners and materials which will cause damage. EVA has a “closed cell” type structure which prevents the build-up of bacteria and fungi, so regular household detergents suffice for cleaning.

WERZALIT
Applies to Werzalit, Werzalit Plus, Duratop and SM France prefabricated resin moulded table tops.

During the manufacturing process the melamine surface is treated to be mildew and bacteria resistant, and the product as a whole is heat and impact resistant. For best results wipe with a damp soft cloth. For stubborn marks, use a non-abrasive cleaner such as Spray & Wipe. Do not scrub the surface with any abrasive cleaner such as Jiff as this damages the surface and will make variations in colour and smoothness appear.

Ownership of Site; Agreement to Terms of Use

These Terms and Conditions of Use (the “Terms of Use”) apply to the Hospitality Furniture Concepts web site located at  www.hospitalityfurniture.net.au, and all associated sites linked to www.hospitalityfurniture.net.au by Hospitality Furniture Concepts, its subsidiaries and affiliates, including Hospitality Furniture Concepts sites around the world (collectively, the “Site”). The Site is the property of Hospitality Furniture Concepts Inc. (“Hospitality Furniture Concepts”) and its licensors. BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

Hospitality Furniture Concepts reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms of Use, Hospitality Furniture Concepts grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.

Content

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, “Content”), including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such Content, contained on the Site is owned, controlled or licensed by or to Hospitality Furniture Concepts, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.

Except as expressly provided in these Terms of Use, no part of the Site and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including “mirroring”) to any other computer, server, Web site or other medium for publication or distribution or for any commercial enterprise, without Hospitality Furniture Concepts’ express prior written consent.

You may use information on Hospitality Furniture Concepts products and services (such as data sheets, knowledge base articles, and similar materials) purposely made available by Hospitality Furniture Concepts for downloading from the Site, provided that you (1) not remove any proprietary notice language in all copies of such documents, (2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) not make any additional representations or warranties relating to such documents.

Your Use of the Site

You may not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Site or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site. Hospitality Furniture Concepts reserves the right to bar any such activity.

You may not attempt to gain unauthorized access to any portion or feature of the Site, or any other systems or networks connected to the Site or to any Hospitality Furniture Concepts server, or to any of the services offered on or through the Site, by hacking, password “mining” or any other illegitimate means.

You may not probe, scan or test the vulnerability of the Site or any network connected to the Site, nor breach the security or authentication measures on the Site or any network connected to the Site. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Site, or any other customer of Hospitality Furniture Concepts, including any Hospitality Furniture Concepts account not owned by you, to its source, or exploit the Site or any service or information made available or offered by or through the Site, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Site.

You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Site or Hospitality Furniture Concepts’ systems or networks, or any systems or networks connected to the Site or to Hospitality Furniture Concepts.

You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any transaction being conducted on the Site, or with any other person’s use of the Site.

You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to Hospitality Furniture Concepts on or through the Site or any service offered on or through the Site. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.

You may not use the Site or any Content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of Hospitality Furniture Concepts or others.

Privacy policy

It’s important you can trust us with your personal information. We take your privacy and security very seriously. This Privacy Policy is intended to inform you of our practices regarding the collection, use and disclosure of any information we collect from or about you, whether through the Hospitality Furniture Concepts website or by any other method.

By visiting the Hospitality Furniture Concepts website you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy.

What information do we collect?

Personal information

We collect personal information about you that you submit to us voluntarily through our website or otherwise, for example when you subscribe to our newsletter, when you make a purchase, when you fill in a form on our website or send us an email or letter.

This personal information may include (but is not limited to) your name, your email address, your postal and billing addresses, your telephone number(s) and your payment information, which may include credit card details.

We may also request further optional information such as your date or year of birth, your gender and/or other demographic information and your personal preferences. We may also collect personal information about you which you submit voluntarily by posting a comment on our blog or social media pages. We advise you to limit the personal information that you publish in this way, since we cannot control any third-party collection or use of any such information.

We may also collect personal information about you through third parties, for example if we purchase access to a database to which you have provided your personal information and consented to its disclosure.

Non-personal information

We may collect non-personal information relating to your use of our website. This might include (but is not limited to) your IP address, browser type and operating system. We may also use tracking technology (including cookies) to collect information about the date and time of your visit to our website and details of which pages you viewed.

Cookies do not identify you personally, but identify your web browser. Cookies help us by providing information about how our website is used. Most web browsers are set to accept cookies. You can disable cookies using your web browser’s help files, but this may affect the functionality of our website and your ability to use our services.

Why we collect information

We collect your personal information for the purpose of facilitating your use of our website, including your purchase of products. We use your personal information in a number of ways for this purpose, including (but not limited to) providing you with access to our website, contacting you with details of our sales, processing any purchases you make and administering our dealings with you.

We also collect your personal and non-personal information in order to develop processes, products and services to better meet your needs. This might include de-personalising your personal information (to create anonymous information) and aggregating it along with your non-personal information for the purpose of statistical analysis. We reserve the right to use and disclose such aggregated information as we see fit, including for marketing, advertising or research purposes. We reserve the right to use your personal information to investigate any suspected breach of any of our Terms and Conditions or if we suspect that you are or have been engaged in any unlawful activity.

Disclosure of your information

We do not sell, rent, barter, trade or share your personal information with third parties for their advertising or direct marketing purposes.

We may disclose your personal information in the following circumstances:

We may provide your personal information to third party service providers who perform functions for us or provide services to us, for example processing credit card transactions, sending emails, marketing or analysing data. In such cases, we take steps to ensure that our service providers do not use any personal information disclosed to them except for the purposes of providing the requested service to us.

We may disclose your personal information to the police or any relevant authority or enforcement body (including your internet service provider) if we suspect you are in breach of our Terms and Conditions or that you are or have been engaged in any unlawful activity and we reasonably believe this disclosure is necessary, or if required to do so by law. We may disclose your personal information as part of a sale or proposed sale of our business.

Third parties
Our website may contain links to third party websites, including social media websites. We are not responsible for the privacy practices of other websites and this Privacy Policy does not apply to any third-party websites.

Security
We employ appropriate electronic and procedural measures to protect personal information from unauthorised access, use or disclosure. Access to your personal information is limited to employees we believe reasonably need to use that information in order to perform their roles in providing or developing our services.

You acknowledge that despite our best efforts the security of online communications sent by electronic means or by post cannot be guaranteed.

Unsubscribing
You may unsubscribe from receiving promotional communications from us at any time. Each time you receive a promotional communication, it will include instructions about how to unsubscribe from future promotional communications.

Alternatively, you can contact us directly at privacy@hospitalityfurniture.net.au. Even if you unsubscribe from receiving promotional communications, you may still receive communications from us, for example administrative communications related to a purchase you make, or service announcements.

Changes to this privacy policy

We may update this Privacy Policy from time to time by updating this page. Continued use of our website following such changes indicates your agreement to be bound by the updated Privacy Policy.

Treating Outdoor Tables

Outdoor timber tables are designed to be used outdoors, however should be stored indoors when not in use. Timber table tops are not designed to be kept outdoors 24 hours/7 days a week.

Raw Linseed Oil

We recommend treating the tables with Raw Linseed Oil at the three to four-month point. To further maintain the tables, treat every 4 months.

Raw Linseed Oil is 100% NATURAL oil obtained by pressing seeds of the flax plant.

How to use:

Before you bring the tables in, treat with Lin-Seed oil, it should take about two minutes per table and will be dry by morning.

You can purchase in any Bunnings store

Typical Uses:

  • Timber sealer and protector.
  • Outdoor timber fences/ gazebos.
  • Outdoor furniture oil.
  • Untreated cricket bats.

Features:

  • 100% Raw Linseed Oil.
  • Longest drying time.
  • Creates a finish that is generally impervious to water, heat, scratches and most stains.
  • Light stain on pale woods.

Application:

  1. Clean and dry surface. Mix Raw Linseed Oil 50:50 with Mineral Turpentine for increased timber protection.
  2. Apply two coats with a brush, roller or spray gun. Raw Linseed Oil is the longest drying linseed oil and should be applied in very thin coats and rubbed well into the wood. It is important to allow drying time between coats. Clean excess oil with a clean lint free cloth to avoid the surface drying sticky.

How does Linseed Oil work?

When linseed oil is applied to a porous surface it fills the pores and as it is exposed to the air it gels to form a protective film. The film is generally impervious to water, heat, scratches and most stains.

NOTE: Soak rags in water as spontaneous ignition may occur on drying. Dispose of rags by

controlled incineration or at an approved landfill.

Safety:

Wear suitable protective clothing, gloves and eye/face protection when using this product.

Frequently Asked Questions:

Q: What is linseed oil and why should I use it?

A: Linseed Oil is natural oil used to seal timber fencing, furniture, tools and sporting equipment.

Linseed Oil is a ‘cost-effective’ alternative to expensive timber treatments that don’t require sanding upon reapplication and is generally impervious to water, heat, scratches and most stains.

Q: There are 3 different kinds of Linseed Oil available in the range – what are the differences?

A: Raw Linseed Oil is 100% natural (raw) linseed oil and requires thinning with mineral turpentine. Mix at a 50:50 ratio and remove any excess with a lint-free cloth.

A: Pale Boiled is ‘Raw Linseed Oil boiled’ with an added ‘drying agent’ that makes it dry faster. It requires mixing with Mineral Turpentine (50:50) before application. The boiling process removes any impurities.

A: Anti-Mould Linseed Oil is a ‘Ready to Use’ Linseed Oil that doesn’t require thinning. It has ‘anti-mould’ additives that help reduce mould growth.

Q: Why do I need to add Mineral Turpentine?

A: Mineral Turpentine serves as a ‘vehicle’ that allows Linseed Oil to penetrate deeply into the timber. When applying oils to timber a better result will be obtained if the oil can penetrate the timber surface.

Q: I’ve applied ‘linseed oil’ and it has gone grey – Why?

A: Timber surfaces will grey over time as part of a natural ageing process. The greying effect comes from mould/ spore growth in the timber grain. Natural timbers with no protection will also fade or change colour (grey) over time.

Q: I’ve applied Linseed Oil and it’s gone sticky – Why is this and what can I do?

A: Linseed Oil becoming sticky means that too much has been applied and left to dry before it had a chance to penetrate the timber surface. Excess oil can present if the timber isn’t absorbing the Linseed Oil readily and should be removed with a lint-free cloth after approximately 20 minutes (this should be enough time for the Linseed Oil to penetrate the timber adequately). If sticky, use Lacquer Thinner and a lint-free cloth.

Tip: Apply multiple thin coats rather than a single ‘thick’ coat.

Warranty Clause

Hospitality Furniture Concepts Pty Ltd (ACN. 127 042 979) (HFC) provides this warranty for its products that have been purchased in Australia (“Warranty”).

This Warranty is subject to the Australian Competition and Consumer Act 2010 (“Australian Consumer Law”). The benefits provided in this Warranty are in addition to other rights and remedies of a consumer under the Australian Consumer Law, and any other laws in relation to the products to which this Warranty relates. The Warranty period commences from the date that the contract of sale is completed. The period of the Warranty will be:

1 year for all furniture made by Hospitality Furniture Concepts including upholstered furniture, unless otherwise stated on the Tax Invoice.

This Warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This Warranty is not transferable and does not cover products used for commercial purposes.

Exclusions: Subject to the Australian Consumer Law, this Warranty does not apply to any products that have a defect where this has been drawn to the customer’s attention before the purchase of the product.

In addition, this Warranty will not apply if:

(a) Repairs to a product are made or attempted by a service provider other than one approved by Hospitality Furniture Concepts.
(b) The product has not been used or maintained in accordance with the manufacturer’s instructions as provided with the product.
(c) The customer uses the product in an abnormal manner for example if the product is abused, misused, dropped, crushed, impacted with any hard surface, exposed to extreme heat (including fire) or cold, not maintained properly or used after partial failure.
(d) The product has been modified, incorrectly adjusted or operated, subjected to incorrect electrical supply or inconsistent electrical supply or used with inappropriate accessories.
(e) The product is interfered with in any way including but not limited to a third party.

DISPUTE RESOLUTION CLAUSE

  • Where a genuine dispute exists between HFC and the client the client, must, within 5 Business Days of identifying the issue in dispute notify the other party of the dispute. If the dispute is not resolved within a further 5 Business Days the dispute must ne referred to the principal decision – maker within each party who has delegated decision – making authority within his or her respective entity to enter into discussions within one another (namely both the client and HFC) to attempt to resolve the dispute and act in good faith in doing so.
  • Subject to the above sub – clause, should the dispute not be resolved, then, after a further 5 Business Days, either party may take legal action to enforce their respective rights.
  • The relevant laws of the State of Victoria apply to these terms and conditions.

 

WARRANTIES
Please choose carefully as Hospitality Furniture Concepts will not provide you with a refund or exchange simply because you have changed your mind or the Products did not meet your expectations. Hospitality Furniture Concepts will not be responsible for ensuring that the Products are suitable for a particular purpose unless it is self-evident or accepted in writing by Hospitality Furniture Concepts. Unless Products are faulty, we are unable to refund, exchange or credit your account. Hospitality Furniture Concepts will not be liable to provide any refund, returns, exchange or credit where you or other third parties have caused or contributed directly or indirectly to any damage to the Products whilst they were in your possession or control.

 

LIABILITY
To the extent permitted by law, all other warranties whether implied or otherwise, not set out in these Terms are excluded and Hospitality Furniture Concepts is not liable in contract, tort (including, without limitation, negligence or breach of statutory duty) or otherwise to compensate you for:

(a) any increased costs or expenses;

(b) any loss of profit, revenue, business, contracts or anticipated savings;

(c) your use or misuse of the Products;

(d) any act, omission or negligence by you, your agents or representatives;

(e) any loss or expense resulting from a claim by a third party; or

(f) any delays in delivery of the Products;

(g) any special, indirect or consequential loss or damage of any nature whatsoever caused by Hospitality Furniture Concepts’s failure to complete or delay in completing the order to deliver the Products.

To the full extent permitted by law, where Hospitality Furniture Concepts’s liability cannot be excluded, the maximum aggregate liability of Hospitality Furniture Concepts for any breach of a condition, guarantee or warranty whether implied by law or otherwise (including the Australian Consumer Law), is limited to, at the option of Hospitality Furniture Concepts:

(a) the replacement of the Products;

(b) the repair of the Products;

(c) the payment of the cost of replacing the Products or acquiring equivalent products; or

(d) the payment of the cost of having the products repaired.

 

In circumstances where Hospitality Furniture Concepts’s liability cannot be limited to the matters set out in the paragraph above, the maximum aggregate liability of Hospitality Furniture Concepts for any breach of a condition, guarantee or warranty whether implied by law or otherwise (including the Australian Consumer Law), is limited to the amount payable by you to Hospitality Furniture Concepts in respect of the Product giving rise to the liability.

 

INSPECTION OF PRODUCTS ON DELIVERY AND CLAIMS
You must inspect your Products when you take delivery of them and you will be required to note any damage on the delivery documentation which is presented to you upon delivery. This does not apply to clearance items, where you accept any defects and minor damage to such Products.

In all other cases, to make a claim you must notify Hospitality Furniture Concepts of any damage to the Products or shortages in delivery within 24 hours of delivery to Hospitality Furniture Concepts by contacting 03 9428 2244, by sending an email to hello@hospitalityfurniture.net.au, by sending a notice in writing to Hospitality Furniture Concepts by registered post, or by speaking with a Hospitality Furniture Concepts customer service representative at a Hospitality Furniture Concepts showroom. The notice must contain the order number, delivery date and reasonable details of the non-conformity. If the notice does not contain these details, it is deemed acceptance of the Products by you. Hospitality Furniture Concepts is not liable for any claim of loss, damage or fault to the Products that you do not notify strictly in accordance with these Terms.

Non-conformity of any part of the ordered Products does not entitle you to reject all of the ordered Products.

 

ACCURACY OF INFORMATION
While Hospitality Furniture Concepts aims to ensure that the information about its products and pricing is correct on its website and in its showrooms, sometimes errors do occur. The information on its website is for information purposes only. While Hospitality Furniture Concepts has used its best endeavours to ensure that the information contained on and accessed through its website is correct and current at the time of publication, the website may contain technical inaccuracies or typographical errors. Hospitality Furniture Concepts does not accept any responsibility for any error, omission or defect in the information provided on its website. Where the price for a Product on Hospitality Furniture Concepts’s website is different to the price displayed in a Hospitality Furniture Concepts showroom, the price displayed in the Hospitality Furniture Concepts showroom is the correct price.

 

INTELLECTUAL PROPERTY
You acknowledge that at all times all intellectual property including, but not limited to, designs, techniques, methods of manufacture, photographs, specifications, artwork, text, patented inventions and registered designs remain the property of Hospitality Furniture Concepts.

 

You will not knowingly allow any intellectual property belonging to Hospitality Furniture Concepts to be reverse engineered, pirated or copied or breached in any other manner. Hospitality Furniture Concepts may be entitled to compensation for any loss of royalties, damages and/or costs arising from the breach of Hospitality Furniture Concepts’s intellectual property rights.

 

PRIVACY
We may collect personal information in connection with Hospitality Furniture Concepts’s dealings with you. If so, we will abide by Hospitality Furniture Concepts’s Privacy Policy, a copy of which is available on Hospitality Furniture Concepts’s website and by request.

 

INDEMNITY
To the full extent permitted by law, you will indemnify Hospitality Furniture Concepts and keep indemnified Hospitality Furniture Concepts from and against all liability, loss or damage Hospitality Furniture Concepts may sustain, as result of a breach, act or omission, arising directly or indirectly from any breach of these Terms by you.

 

GOVERNING LAW
These Terms will be governed by and construed in accordance with the laws of New South Wales in Australia. The parties submit to the non-exclusive jurisdiction of the courts of that state and courts entitled to hear appeals from those courts.

 

GENERAL
Subject to these Terms and to the full extent permitted by law, these Terms constitute the whole agreement between Hospitality Furniture Concepts and you for the purchase of the Products.

 

If any part of these Terms are found to be void, invalid or otherwise unenforceable, then that part will be deemed to be superseded by a valid, enforceable provision that matches the intent of the original provision as closely as possible. The remainder of these Terms continue to be enforceable and valid.