Terms and Conditions & Product Care
All pricing is provided by the showroom representative. Quotes are valid for 60 days from the date posted.
All orders must be made in writing and accompanied by a 50% deposit. Orders are sent directly to our representative showroom with any specific dimensions, materials and special requests noted. Orders are subject to our acceptance with issuance of an order acknowledgement. Order acknowledgements are final and binding and subsequent requests for changes are subject to charges and our ability to conform.
Product Shipping and Pricing:
All shipping and crating expenses are priced FOB Ferdinand, IN and the crating and delivery charges will be based on the shipping and freight receiver’s address designated. All shipping and freight charges will be added to the final bill due prior to shipping. If no special instructions are noted, Hospitality Furniture Concepts will use discretion in choosing a proper carrier or through our in-house courier service. All furniture is shipped at purchaser’s risk and Hospitality Furniture Concepts will not assume responsibility for delays, failure of delivery, loss, damage or penalty charges caused by and not limited to incorrect names, addresses or telephone numbers.
Terms of Payment / Order Cancellation:
A 50% deposit is required for all orders. An order will not be started until the deposit has been received. All lead times promised are based on receipt of deposit. The balance (including freight and packing) is due upon completion and prior to shipping. Deposits are non-refundable if the order is cancelled after production begins. If a cancellation request is received before production has started on an item, a refund can be issued at the discretion of the representative showroom manager. For custom items, deposits are always non-refundable due to the additional labour and materials that go into a custom item order. Order acknowledgements are final and are not subject to cancellation.
All Hospitality Furniture Concepts Collection and Custom pieces are non-returnable. Unauthorized returns will be refused and returned freight collect. Delivered orders may not be returned for any reason whatsoever except when repair or replacement is indicated and approved by Hospitality Furniture Concepts.
All merchandise is carefully inspected prior to shipment. All claims against Hospitality Furniture Concepts, including defects, shortages, and/or errors must be made in writing with accompanying photographs within 5 days after receipt of merchandise. Failure to make such a claim shall constitute full acceptance of the merchandise and waiver of all defects, shortages, and/or errors ascertainable under inspection. Customers should carefully inspect all items at the time of delivery and note any obvious damage on delivery receipt. All claims for freight overcharges or damage to goods while in transit must be settled with the carrier by the consignee. Hospitality Furniture Concepts is not responsible for any damages due to shipping or local delivery. Any damage or loss must be claimed by the consignee with the carrier within 5 days and all packing materials must be retained until inspection is made by all parties.
If the customer cannot accept delivery by shipping date specified on order confirmation, or payment is not made within 30 days from the date of the invoice, Hospitality Furniture Concepts reserves the right to transfer the goods to storage. Any fees related to the transfer to storage and storage will be at the customer’s expense. Any additional shipping or freight charges associated with a stored item will be the responsibility of the client. The client bears the risk and responsibility for any loss or damage. Any disputes or arbitration will be handled under the laws of Melbounre, Australia and under the oversight of the law firm designated by Hospitality Furniture Concepts.
How to Care for Your Furniture:
All pieces produced by Hospitality Furniture Concepts do not require waxing, oiling, or any specific maintenance. When needed, the furniture should be dusted with a soft cloth that has a small amount of furniture soap or a light dusting type of material. The use of a furniture polish or oil will cause an irregular film over the surface.
Product Finish Disclaimer:
Wood, like all natural materials, has inherent disparities in colour and grain pattern. Because of variations caused by nature, over which the company has no control, Hospitality Furniture Concepts does its best to match the finish samples and grain examples provided. Hospitality Furniture Concepts does not guarantee an exact match to the sample provided due to the natural variation of the wood. Samples of grain pattern and colour are matched to the best of our ability. Due to the natural variation in wood, each piece will have a variation in how it accepts the finishing process.
Lacquer is applied to the wood surfaces as a protective coat. Variations will occur in colour, character, tone and grain from product to product. Slight variations between samples and finished goods should be anticipated. These variations will not be accepted by Hospitality Furniture Concepts as a reason to return an order.
Timber is a natural product. Marks or differences in the grain are distinctive of this product and should be considered as a positive rather than an imperfection. Depending on the finish, you will need to maintain the timber product in various ways. Do not store under plastic as wood is a natural product and needs to breathe. Storage under plastic encourages mildew to grow on the timber.
INDOOR TIMBER FURNITURE FINISHED WITH TWO PACK POLYURETHANE
Apply non-abrasive, solvent-free cleaners with a soft cloth. Any use of harsh cleaners or any solvent will damage the surface and void any warranty. Avoid the use of strong detergents, glass cleaners and silicone based products. Preferably use products with natural ingredients. You can repair minor abrasions and scuffs to timber using Mirotone Teak Wax, Scratch-fix pens, or similar. Polyurethane is not suitable for outdoor use as the varnish will crack and flak in the sun and rain.
INDOOR AND OUTDOOR TIMBER FURNITURE FINISHED WITH OIL AND/OR WAX
This finish helps to protect the wood from the elements as well as helping to prevent irregular stains from seeping into the timber. Timber needs to be re-oiled twice yearly; frequency depends on how harsh the climate is and on the owner’s personal preference as to the appearance of the wood. Clean and dry your timber prior to following manufacturer’s instructions on how to use the wood oil/wax.
OUTDOOR TIMBER FURNITURE FINE SANDED
If your furniture is fine sanded, it is untreated and raw, with only the natural light colour of the wood and its beautiful grain. To maintain, lightly sand the timber in the direction of the grain.
Chrome plated items are for interior use only. Use WD40, vinegar, rubbing alcohol or baby oil, on a clean soft cloth to remove general grime. Products that contain an oil substance like baby oil or WD40 will protect the surface and help keep it clean. Rust will usually appear on chromed items where the surface has been deeply scratched to expose the mild steel beneath, leaving the mild steel open to the elements. Remove any rust by balling up some aluminium foil and rubbing it gently on the rusty areas to smooth and shine them up. Alternatively, use a clean soft cloth with some Easy Off BAM Power Grime Lime Soap Scum cleaner or similar for the really dirty parts of the legs.
Frequent cleaning using warm water, with or without a gentle detergent, is sufficient to keep Stainless Steel looking good. For more stubborn dirt, mild non-scratching abrasive powders such as typical household cleaners can be used with warm water and a clean cloth. Many cleaners contain corrosive ingredients which require thorough post-clean rinsing with clean water. For more aggressive cleaning, a small amount of vinegar can be added to the powder.
When abrasives are needed on the stainless steel frame, first experiment on an inconspicuous area. Cleaning should always be followed by rinsing in clean hot water and wiped completely dry to avoid water stains. Ordinary carbon steel brushes or steel wool must be avoided as they may leave iron particles embedded on the surface which will rust. Fingerprints and mild stains are easy to remove with a variety of stainless steel cleaning products available from supermarkets and hardware stores. Fine scratches in the stainless steel frame can be buffed out with a Scotch Brite pad. It is recommended that the surface of the grain is followed in the same direction when buffing out scratches.
POWDER COATED STEEL
Frequent cleaning using warm water and a soft cloth, with or without a gentle detergent, is sufficient to keep Epoxy Coated steel looking good. This is the only method we recommend to clean these products. Harsh chemicals can erode the surface, which exposes the steel underneath and rust can then start. A deep scratch on powdered coated surfaces will penetrate the coating and expose the steel underneath which will react with oxygen to form iron-oxide which is rust.
Prompt cleaning is always recommended and for best results follow the manufacturer’s instructions precisely.
Fabric care depends on the colour, material and grade of the fabric. Always carefully follow manufacturers instructions on how to care for and maintain the particular fabric and if unsure, call for advice.
Specific care methods are used to clean the different grades and types of leather, so contact the leather supplier for instructions. Generally, leather should be wiped regularly with a colourfast, damp white cloth. Do not use detergents, solvents and abrasives; and protect from sunlight, heat sources and humidity.
Ordinary dirt and stains can usually be removed with mild soapy water. Spot clean affected area with the soap and water mixture. Dab with a lint free cloth until semi dry. Do not rub! Leave the affected area to air-dry, or dry carefully with the low setting of a hairdryer. Do not use any concentrated household ammonia/chlorine or bleach-based cleaners.
Polypropylene is a thermoplastic polymer which is rugged and unusually resistant to many chemicals and solvents. Most marks on polypropylene furniture should be able to be removed with warm mild soapy water. However, resistant marks can be treated with common household cleaners and solvent products such as methylated spirit or Spray and Wipe. Avoid harsh scouring powders and harsh abrasive cloths and brushes. This cleaning information also relates to the composite material 70% polypropylene/20% polycarbonate/10% glass fibre. Avoiding build up of dirt and grime on the chairs is the best way to enjoy the products for years to come.
ETHYL VINYL ACETATE (EVA)
Regular cleaning with a soft cloth, slightly damp with water and a mild detergent, is an important factor in ensuring the longevity of EVA. Use only neutral detergents completely free of alcohol, ammonia or solvents and avoid abrasive cleaners and materials which will cause damage. EVA has a “closed cell” type structure which prevents the build-up of bacteria and fungi, so regular household detergents suffice for cleaning.
Applies to Werzalit, Werzalit Plus, Duratop and SM France prefabricated resin moulded table tops.
During the manufacturing process the melamine surface is treated to be mildew and bacteria resistant, and the product as a whole is heat and impact resistant. For best results wipe with a damp soft cloth. For stubborn marks, use a non-abrasive cleaner such as Spray & Wipe. Do not scrub the surface with any abrasive cleaner such as Jiff as this damages the surface and will make variations in colour and smoothness appear.
The warranty covers defects occurring in the materials or due to the workmanship used in the manufacture of our products only.
Our warranty does not cover, but is not limited to, the following: damage caused by unreasonable or incorrect use, normal wear and tear, failure to provide proper care and maintenance, marking from stacking, routine wear of parts such as feet, glides, wheels, stoppers, grommets and any other wearing parts; normal fading due to lights or sunlight, non-adherence to advice given relating to suitable decors for outside use; scratching or chipping of paint or timber finishes; staining, discolouration, corrosion or damage caused by contact with unsuitable chemicals or materials, or damage to upholstery and frames due to obvious vandalism such as cuts or graffiti.
All care is taken to provide the correct information at the time of quoting with regards to the properties of different materials, the correct way to care for them and the uses for which they are suitable. Acceptance of our quotation and/or invoice is acknowledgment of receipt of this information and your understanding
All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, “Content”), including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such Content, contained on the Site is owned, controlled or licensed by or to Hospitality Furniture Concepts, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.
You may use information on Hospitality Furniture Concepts products and services (such as data sheets, knowledge base articles, and similar materials) purposely made available by Hospitality Furniture Concepts for downloading from the Site, provided that you (1) not remove any proprietary notice language in all copies of such documents, (2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) not make any additional representations or warranties relating to such documents.
Your Use of the Site
You may not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Site or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site. Hospitality Furniture Concepts reserves the right to bar any such activity.
You may not attempt to gain unauthorized access to any portion or feature of the Site, or any other systems or networks connected to the Site or to any Hospitality Furniture Concepts server, or to any of the services offered on or through the Site, by hacking, password “mining” or any other illegitimate means.
You may not probe, scan or test the vulnerability of the Site or any network connected to the Site, nor breach the security or authentication measures on the Site or any network connected to the Site. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Site, or any other customer of Hospitality Furniture Concepts, including any Hospitality Furniture Concepts account not owned by you, to its source, or exploit the Site or any service or information made available or offered by or through the Site, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Site.
You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Site or Hospitality Furniture Concepts’ systems or networks, or any systems or networks connected to the Site or to Hospitality Furniture Concepts.
You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any transaction being conducted on the Site, or with any other person’s use of the Site.
You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to Hospitality Furniture Concepts on or through the Site or any service offered on or through the Site. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.
What information do we collect?
We collect personal information about you that you submit to us voluntarily through our website or otherwise, for example when you subscribe to our newsletter, when you make a purchase, when you fill in a form on our website or send us an email or letter.
This personal information may include (but is not limited to) your name, your email address, your postal and billing addresses, your telephone number(s) and your payment information, which may include credit card details.
We may also request further optional information such as your date or year of birth, your gender and/or other demographic information and your personal preferences. We may also collect personal information about you which you submit voluntarily by posting a comment on our blog or social media pages. We advise you to limit the personal information that you publish in this way, since we cannot control any third-party collection or use of any such information.
We may also collect personal information about you through third parties, for example if we purchase access to a database to which you have provided your personal information and consented to its disclosure.
We may collect non-personal information relating to your use of our website. This might include (but is not limited to) your IP address, browser type and operating system. We may also use tracking technology (including cookies) to collect information about the date and time of your visit to our website and details of which pages you viewed.
Cookies do not identify you personally, but identify your web browser. Cookies help us by providing information about how our website is used. Most web browsers are set to accept cookies. You can disable cookies using your web browser’s help files, but this may affect the functionality of our website and your ability to use our services.
Why we collect information
We collect your personal information for the purpose of facilitating your use of our website, including your purchase of products. We use your personal information in a number of ways for this purpose, including (but not limited to) providing you with access to our website, contacting you with details of our sales, processing any purchases you make and administering our dealings with you.
We also collect your personal and non-personal information in order to develop processes, products and services to better meet your needs. This might include de-personalising your personal information (to create anonymous information) and aggregating it along with your non-personal information for the purpose of statistical analysis. We reserve the right to use and disclose such aggregated information as we see fit, including for marketing, advertising or research purposes. We reserve the right to use your personal information to investigate any suspected breach of any of our Terms and Conditions or if we suspect that you are or have been engaged in any unlawful activity.
Disclosure of your information
We do not sell, rent, barter, trade or share your personal information with third parties for their advertising or direct marketing purposes.
We may disclose your personal information in the following circumstances:
We may provide your personal information to third party service providers who perform functions for us or provide services to us, for example processing credit card transactions, sending emails, marketing or analysing data. In such cases, we take steps to ensure that our service providers do not use any personal information disclosed to them except for the purposes of providing the requested service to us.
We may disclose your personal information to the police or any relevant authority or enforcement body (including your internet service provider) if we suspect you are in breach of our Terms and Conditions or that you are or have been engaged in any unlawful activity and we reasonably believe this disclosure is necessary, or if required to do so by law. We may disclose your personal information as part of a sale or proposed sale of our business.
We employ appropriate electronic and procedural measures to protect personal information from unauthorised access, use or disclosure. Access to your personal information is limited to employees we believe reasonably need to use that information in order to perform their roles in providing or developing our services.
You acknowledge that despite our best efforts the security of online communications sent by electronic means or by post cannot be guaranteed.
You may unsubscribe from receiving promotional communications from us at any time. Each time you receive a promotional communication, it will include instructions about how to unsubscribe from future promotional communications.
Alternatively, you can contact us directly at firstname.lastname@example.org. Even if you unsubscribe from receiving promotional communications, you may still receive communications from us, for example administrative communications related to a purchase you make, or service announcements.
Treating Outdoor Tables
Raw Linseed Oil
We recommend treating the tables with Raw Linseed Oil at the three to four-month point. To further maintain the tables, treat every 6 months.
Raw Linseed Oil is 100% NATURAL oil obtained by pressing seeds of the flax plant.
How to use:
Before you bring the tables in, treat with Lin-Seed oil, it should take about two minutes per table and will be dry by morning.
You can purchase in any Bunnings store
- Timber sealer and protector.
- Outdoor timber fences/ gazebos.
- Outdoor furniture oil.
- Untreated cricket bats.
- 100% Raw Linseed Oil.
- Longest drying time.
- Creates a finish that is generally impervious to water, heat, scratches and most stains.
- Light stain on pale woods.
- Clean and dry surface. Mix Raw Linseed Oil 50:50 with Mineral Turpentine for increased timber protection.
- Apply two coats with a brush, roller or spray gun. Raw Linseed Oil is the longest drying linseed oil and should be applied in very thin coats and rubbed well into the wood. It is important to allow drying time between coats. Clean excess oil with a clean lint free cloth to avoid the surface drying sticky.
How does Linseed Oil work?
When linseed oil is applied to a porous surface it fills the pores and as it is exposed to the air it gels to form a protective film. The film is generally impervious to water, heat, scratches and most stains.
NOTE: Soak rags in water as spontaneous ignition may occur on drying. Dispose of rags by
controlled incineration or at an approved landfill.
Wear suitable protective clothing, gloves and eye/face protection when using this product.
Frequently Asked Questions:
Q: What is linseed oil and why should I use it?
A: Linseed Oil is natural oil used to seal timber fencing, furniture, tools and sporting equipment.
Linseed Oil is a ‘cost-effective’ alternative to expensive timber treatments that don’t require sanding upon reapplication and is generally impervious to water, heat, scratches and most stains.
Q: There are 3 different kinds of Linseed Oil available in the range – what are the differences?
A: Raw Linseed Oil is 100% natural (raw) linseed oil and requires thinning with mineral turpentine. Mix at a 50:50 ratio and remove any excess with a lint-free cloth.
A: Pale Boiled is ‘Raw Linseed Oil boiled’ with an added ‘drying agent’ that makes it dry faster. It requires mixing with Mineral Turpentine (50:50) before application. The boiling process removes any impurities.
A: Anti-Mould Linseed Oil is a ‘Ready to Use’ Linseed Oil that doesn’t require thinning. It has ‘anti-mould’ additives that help reduce mould growth.
Q: Why do I need to add Mineral Turpentine?
A: Mineral Turpentine serves as a ‘vehicle’ that allows Linseed Oil to penetrate deeply into the timber. When applying oils to timber a better result will be obtained if the oil can penetrate the timber surface.
Q: I’ve applied ‘linseed oil’ and it has gone grey – Why?
A: Timber surfaces will grey over time as part of a natural ageing process. The greying effect comes from mould/ spore growth in the timber grain. Natural timbers with no protection will also fade or change colour (grey) over time.
Q: I’ve applied Linseed Oil and it’s gone sticky – Why is this and what can I do?
A: Linseed Oil becoming sticky means that too much has been applied and left to dry before it had a chance to penetrate the timber surface. Excess oil can present if the timber isn’t absorbing the Linseed Oil readily and should be removed with a lint-free cloth after approximately 20 minutes (this should be enough time for the Linseed Oil to penetrate the timber adequately). If sticky, use Lacquer Thinner and a lint-free cloth.
Tip: Apply multiple thin coats rather than a single ‘thick’ coat.